Privacy Policy

Amppro Electrical Services Ltd (trading as Amppro Electrical) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Amppro Electrical Services Ltd is the data controller for the purposes of this policy. Our registered company number is 15591770.

1. What Data We Collect

We may collect the following personal data when you interact with our website, contact us, or use our services:

• Identity data: your name and title
• Contact data: email address, telephone number, and postal address
• Property data: details about your property relevant to the electrical services you require
• Technical data: IP address, browser type and version, time zone setting, operating system, and platform
• Usage data: information about how you use our website
• Communications data: records of correspondence when you contact us

2. How We Use Your Data

We use your personal data for the following purposes:

• To provide quotes and estimates for electrical services
• To carry out and manage the services you have requested
• To communicate with you about your enquiry or project
• To send you relevant information about our services, where you have opted in to receive marketing
• To comply with legal and regulatory obligations
• To improve our website and customer experience
• To manage complaints and resolve disputes

3. Legal Basis for Processing

Under the UK GDPR, we rely on the following lawful bases to process your personal data:

• Contract: processing is necessary to perform a contract with you or to take steps at your request before entering into a contract (e.g. providing a quote)
• Legitimate interests: processing is necessary for our legitimate business interests, such as improving our services and marketing, provided these do not override your rights
• Consent: where you have given clear consent for us to process your personal data for a specific purpose, such as receiving marketing emails
• Legal obligation: processing is necessary to comply with a legal obligation, such as maintaining financial records

4. Data Sharing

We do not sell your personal data to third parties. We may share your data with:

• Trusted subcontractors who assist in delivering our services
• Professional advisors such as accountants and legal counsel
• Regulatory bodies where required by law (e.g. HMRC, local building control)
• IT and hosting providers who process data on our behalf

All third parties are required to process your data securely and in accordance with UK data protection law.

5. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected. Typical retention periods are:

• Enquiry data: up to 24 months from your last communication with us
• Customer records and contracts: 6 years from the completion of work, in line with the Limitation Act 1980
• Electrical certificates and compliance records: retained in accordance with BS 7671 and relevant regulations
• Financial records: 6 years as required by HMRC

After the retention period, your data will be securely deleted or anonymised.

6. Your Rights

Under the UK GDPR, you have the following rights regarding your personal data:

• Right of access: you can request a copy of the personal data we hold about you
• Right to rectification: you can ask us to correct inaccurate or incomplete data
• Right to erasure: you can ask us to delete your personal data in certain circumstances
• Right to restrict processing: you can ask us to limit how we use your data
• Right to data portability: you can request your data in a structured, commonly used format
• Right to object: you can object to processing based on legitimate interests or direct marketing
• Right to withdraw consent: where processing is based on consent, you can withdraw it at any time

To exercise any of these rights, please contact us using the details below. We will respond within one month as required by law. If you are not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.

7. Cookies

Our website uses cookies to improve your browsing experience and help us understand how our site is used. For full details on the cookies we use and how to manage them, please see our Cookie Policy.

8. Data Security

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. Our website uses SSL encryption to secure data transmitted between your browser and our server.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this page periodically.